Frequently Asked Questions

ORDERING INFORMATION

How Do I Get an Order Started?

The easiest way to get an order started is by filling out a Quick Quote Form.

You can also start an order by picking a product in our Product Catalog or by picking a design in our Design Gallery. The more detail we know about your order request, the quicker we can come up with a design that best suites you.

How long does it take to get a Quote & Proof?

We will return your quote request within one hour during normal business hours. (Mon-Friday 8am-5pm).

If you need an immediate quote, start a chat with a Custom Representative and they can provide you with a Live Quote.

Once you approve the Quote we will send you a Proof within 24 hours.

What are the Minimums Per Custom Order?

Tanks: 20 pieces
T-Shirts & Pocket T’s: 20 pieces
Pocket Tanks: 20 pieces for select colors, 36 pieces for all others
Fanny Packs: 20 pieces
Hats: 24 pieces
Headbands: 24 pieces
Koozies: 50 pieces
Sunglasses: 24

Can I Mix & Match Garment Colors and Types?

Yes, you can mix & match colors and garment types to reach the minimum as long the artwork & ink colors remain the same. You will also get the price for the total quantity of goods purchased.

I’m Purchasing for a Large Group, Can People Pay Individually?

Yes, we can set up a link for members of your group to pay for their shirts individually. This will increase the production time since we have to wait for everyone to make their purchase so it is not recommended if you have a pressing deadline. The minimum will also have to be met before your order goes into production.

Can I Pay By Check or Purchase Order?

Yes, we allow customers to pay by check & PO’s. We will issue a Net-30 Purchase Order and as soon as the invoice is approved we can begin production. You will have 30 days from the date of approval to pay for your order.

PRODUCTION INFORMATION

How Long Does Production Take?

Tanks, T-Shirts, Hats, Fanny Packs & Sunglasses take 2 weeks from date of payment until they arrive at your doorstep.

Pocket Tanks take 3 weeks.

Can I Get My Order Any Sooner?

Yes, we have Expedited Production & Shipping options available at additional costs.

SHIPPING AND RETURNS

How Long Does it Take to Ship?

Production time is 4-7 business days from the date of purchase. All orders ship UPS from our headquarters in Dallas, Texas. Here are some useful shipping times:

Texas: 1 Day

Midwest: 2-3 Days

East Coast: 3-4 Days

West Coast: 3-4 Days

What Happens if I’m Not Satisfied with My Order?

We strive to get every order right. If there is a printing or quantity error on our part we will fix it at no cost to you.

You are responsible for reviewing all proofs and spelling. Once artwork is approved and paid for we are no longer responsible for reprints if there are customer submitted errors.

You Ship to Canada, eh?

Yes, the customer is responsible for any additional shipping costs and taxes. We are not responsible if shipping duration increases due to customs.

How Do I Track My Order?

You can track the status of order at the My Account page. UPS Tracking information will be available in the Order Notes section once the order has shipped.

Any unanswered questions? Contact Us

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